The Office of Fair Trading has received numerous complaints and queries relating to the cancellation of travel arrangements and holidays as a result of the Covid-19 crisis. These include cancellations by airlines, cruise ships, package holiday operators and other travel service providers.

The scale of these cancellations globally is unprecedented as the travel industry has been severely affected by the significant travel restrictions imposed by Governments for public health reasons. The OFT has therefore issued updated consumer guidance about the cancellation of travel arrangements as a result of the COVID-19 pandemic.