New awareness about hiring builders

Published: Tuesday, 20 September 2016

As part of its on-going work, the OFT's Consumer Protection team has identified, through complaints received and through its own investigations, that consumers are unintentionally leaving themselves exposed at the time of selecting builders to carry out work in their homes. Consumers can often mitigate the risks of contracting with a rogue trader by asking the right questions.

For this reason the Consumer Protection team has created easy to follow guidance notes raising awareness of various issues that consumers may want to bear in mind at the time of hiring a builder.

If in doubt please also feel free to contact our Consumer Protection team directly (

You can find a copy of the new guidance here.